Welcome to firedhoop.shop.
We are always committed to providing our customers with a high-quality shopping experience for ceramic tableware and kitchen supplies. To safeguard your rights and interests, please carefully read the following Refund Policy before making a purchase.
Due to changes in market conditions, continuously rising operating costs, and sustained operating losses, we have decided to conduct a clearance sale of our existing inventory at a loss. The quantity of items available during this clearance event is limited and will be sold on a first-come, first-served basis while supplies last. Although we are gradually scaling down our business operations, we remain fully committed to strictly fulfilling our obligations regarding order processing, shipping, and after-sales service; furthermore, we will continue to provide return and refund services to eligible customers in accordance with this Refund Policy.
I. Order Processing and Shipping Times
Order Processing Time: Same day
Estimated Shipping Time: 2 business days
Once your payment has been successfully processed, we will arrange for your order to be processed on the same day and shipped out as soon as possible.
II. 30-Day Return Guarantee
Customers may request a return within 30 days of receiving their order.
In principle, return requests submitted more than 30 days after receipt of the item cannot be accepted.
III. Eligibility for Returns
Returned items must meet the following criteria:
The item must be unused;
The item must remain in its original condition;
The original packaging must be intact;
All accessories, promotional gifts, and documentation must be included;
The item must be in a condition suitable for resale.
If an item does not meet the above criteria, we may decline the refund request.
IV. Non-Returnable Items
Returns are generally not accepted under the following circumstances:
Issues caused by human error or intentional damage;
Items that show clear signs of use;
Items missing their original packaging or accessories;
Items for which the 30-day return window has expired;
Items explicitly marked as non-returnable.
V. Damaged Items or Order Errors
If you receive an item that falls under any of the following categories:
The item is damaged or broken;
The item has obvious quality defects;
You received the wrong item;
Accessories or parts are missing;
Please contact us as soon as possible after receiving the item and provide the following information:
Your Order Number;
Photos of the item;
Photos of the packaging;
A description of the issue.
Upon review, we will offer a resolution in the form of a replacement shipment, an exchange, or a refund.
VI. Refund Review Process
Once the returned item arrives at our warehouse, it will undergo inspection and review.
If the review is approved, you will receive a notification confirming your refund.
If the review is not approved, we will provide a specific explanation for the decision.
VII. Refund Processing Time
Once your refund request has been approved:
The refund will be credited back to your original payment account within 3 business days.
The actual time it takes for the funds to appear in your account may vary depending on the processing speeds of your bank, credit card issuer, or third-party payment platform.
VIII. Return Shipping Costs
If a return is initiated due to any of the following reasons:
Product quality issues;
Damaged goods;
Incorrect item received;
The return shipping costs will be covered by us.
If a return is initiated for personal reasons—such as:
Disliking the item;
Purchasing the wrong item;
Incorrect size or style selection;
The return shipping costs are typically borne by the customer.
IX. Return Address
Please do not return items directly without prior authorization.
Once your return has been approved, please ship the item(s) to the following address: 124-17 25th Rd, Flushing, NY, 11354.
We recommend that you retain your shipping tracking number so that you may monitor the status of your return.
Thank you for choosing firedhoop.shop. Even during our inventory clearance period, we remain dedicated to providing you with professional, transparent, and reliable after-sales service.