Welcome to firedhoop.shop.
We are committed to providing our customers with safe and efficient delivery services, ensuring that the ceramic bowls, dinner plates, and other kitchenware you purchase arrive in a timely manner. Before placing an order, please carefully read the following shipping policy.
Due to changes in market conditions, continuously rising operating costs, and sustained operating losses, we have decided to conduct a liquidation sale of our existing inventory at a loss. All items currently listed on the website are existing stock; quantities are limited and available only while supplies last. During this liquidation period, we will continue to diligently process and ship every order in strict accordance with this shipping policy.
I. Shipping Regions
All orders are shipped from our warehouse located in the United States.
Currently, we primarily provide delivery services to customers within the United States. Please note that delivery to certain regions may not be possible due to logistical restrictions; availability will be confirmed on the order placement page.
II. Order Processing Time
Once an order has been submitted and payment successfully processed, we will complete the order processing on the same day.
Order processing includes:
Verification of order details;
Inventory confirmation;
Packaging preparation;
Logistics arrangement.
Processing times may be slightly delayed during holidays, system maintenance periods, or in the event of unforeseen circumstances.
III. Shipping Time
Once an order has been shipped, the estimated transit time is:
2 business days.
Please note:
Delivery times are estimates only;
Delivery to remote areas may take slightly longer;
Delays may occur due to severe weather, holidays, or peak shipping seasons.
We will make every effort to ensure that orders arrive on time, but we cannot be held responsible for delays caused by third-party logistics providers.
IV. Shipping Fees
Shipping fees will be automatically calculated and displayed on the checkout page based on the total order value, delivery region, and any applicable promotional offers.
If the website is currently offering a free shipping promotion, the specific terms and conditions published on the promotional page shall apply.
V. Order Tracking
Once an order has been shipped, customers will receive a confirmation email containing logistics tracking information.
You can use the provided tracking number to monitor the real-time status of your package.
If you do not receive your tracking information, please contact our customer service team promptly.
VI. Delivery Address Requirements
Please ensure that you provide accurate and complete delivery information, including:
Recipient’s full name;
Contact phone number;
Detailed street address;
City, State, and Zip Code.
Customers are solely responsible for any failed deliveries, delays, or additional costs incurred as a result of providing incorrect or incomplete information.
VII. Delivery Acceptance Guidelines
Upon receiving your package, please inspect it immediately to verify:
Whether the outer packaging is intact;
Whether the quantity of items is correct;
Whether any items are damaged.
If you discover any damaged items, please retain the original packaging and contact us as soon as possible after receipt.
VIII. Return Policy
Customers may request a return within 30 days of receiving their items.
Returned items must meet the following conditions:
They must be unused;
They must be in their original packaging;
They must be in a condition suitable for resale;
They must include all original accessories and accompanying documentation.
Once we have verified that the returned items meet these criteria, we will assist you in processing the return.
IX. Refund Processing Time
Once the returned items have been successfully inspected and accepted by our warehouse:
The refund will be issued to your original payment account within 3 business days.
The actual time it takes for the funds to appear in your account may vary depending on the processing speeds of your bank, credit card issuer, or third-party payment platform.
Thank you for choosing firedhoop.shop. During this inventory clearance period, we remain committed to providing every customer with reliable and secure logistics and delivery services.